Privacy Policy

ChiwawaPay P2P ("ChiwawaPay", "we", "our", or "us") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use the ChiwawaPay P2P platform, website, mobile application, and related services (collectively, the "Services").


By accessing or using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

Information We Collect

We collect information necessary to provide secure peer-to-peer payment services.

Personal Information

We may collect personal information that you voluntarily provide or that is required to create and maintain your account, including:

Full name
  • Email address
  • Mobile phone number
  • Date of birth
  • Government-issued identification for identity verification (KYC)
  • Profile information
  • Payment and transaction information
  • Bank account or mobile money details, where applicable
  • Customer support communications

Non-Personal Information

We automatically collect technical information, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Device identifiers
  • Language preferences
  • Date and time of access
  • Website and application usage statistics
  • Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

  • Create and manage your account.
  • Verify your identity and comply with Know Your Customer (KYC) requirements.
  • Process peer-to-peer transactions securely.
  • Detect, prevent, and investigate fraud, money laundering, unauthorized transactions, and other illegal activities.
  • Provide customer support.
  • Send transaction confirmations, security alerts, and service notifications.
  • Improve our platform, products, and user experience.
  • Personalize your experience.
  • Conduct analytics and performance monitoring.
  • Comply with applicable laws and regulatory requirements.
  • Send promotional communications, where you have provided your consent.

Sharing of Information

We do not sell your personal information.

We may share your information with:

Trusted third-party service providers that help operate our platform.
Payment processors and financial institutions involved in processing transactions.
Identity verification and fraud prevention providers.
Government authorities, regulators, or law enforcement agencies when required by law.
Professional advisers, auditors, and legal representatives, where necessary.

All third-party providers are required to protect your information and use it only for authorized purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Keep you signed in.
Remember your preferences.
Improve website functionality.
Analyze platform usage.
Enhance security.

You may disable cookies through your browser settings, although some features of our Services may not function properly.

Data Retention

We retain your personal information only for as long as necessary to:

Provide our Services.
Maintain transaction records.
Meet legal, regulatory, tax, and accounting requirements.
Resolve disputes and enforce our agreements.

When information is no longer required, we securely delete or anonymize it where appropriate.

Data Security

We implement appropriate technical, administrative, and organizational safeguards to protect your personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

While we strive to protect your information, no internet-based system can be guaranteed to be completely secure.

Your Rights

Depending on your jurisdiction, you may have the right to:

Access your personal information.
Correct inaccurate information.
Request deletion of your personal information where permitted by law.
Withdraw consent for certain processing activities.
Object to or restrict certain processing.
Request a copy of your personal data where applicable.

Requests may be subject to legal and regulatory obligations that require us to retain certain information.

Children's Privacy

ChiwawaPay P2P is not intended for individuals under the age permitted by applicable law to use financial services. We do not knowingly collect personal information from children.

Third-Party Services

Our Services may contain links to third-party websites or services. We are not responsible for their privacy practices or content. We encourage users to review the privacy policies of any third-party services they use.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, legal requirements, or business practices.

Any updates will be posted on this page with a revised Effective Date. Continued use of our Services after such changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact ChiwawaPay P2P through the contact information provided on our website or mobile application.